NOTICES & FAQ

Know before you go

How FSD works, how pickup and return go, and what everything costs.

Read Before You Rent
Full Rental Notices — FSD use / refunds / license requirements / age 21+

Seven categories of important notices — please read in full before booking.

Read full notices →

Available models

Is Model 3 available to rent?+

Model 3 is reserved for company employees and is not available for public rental. Existing reservations remain unchanged. Please choose another available model.

FSD (Supervised)

What is FSD? Do all rental cars have it?+

FSD (Full Self-Driving, Supervised) is Tesla's advanced driver-assistance system, enabling highway/city Autosteer, automatic lane changes, Autopark, and Smart Summon. All of our vehicles have FSD enabled, included in the rental price at no extra cost. We provide a 10-minute walkthrough at pickup.

What should I watch out for when using FSD?+

FSD is a supervised driver-assistance feature: you must stay attentive at all times and be ready to take over. Any accident that occurs while using FSD is handled under the rental agreement and the Damage Waiver option you chose. Don't use your phone or get distracted while FSD is engaged.

Booking and payment

Can I rent with a non-U.S. driver's license?+

Yes. On the booking page, tick "My license is not a U.S. license" and upload a photo of your passport; bring both originals to the handover.

How much do I pay when booking online?+

You pay the full order amount online in one payment, including any Damage Waiver, taxes, and the deposit (a flat $1000, regardless of rental length, refunded after return). Credit / debit cards (Visa / MasterCard / Amex) and WeChat Pay are accepted; Alipay is not available. WeChat Pay payments can only be refunded within 180 days of payment.

Can I get a refund? Can I change my order?+
  • · Once paid, the order amount is non-refundable (including force-majeure cancellations)
  • · Orders can be changed once for free (vehicle / rental dates) if more than 10 days before pickup; no changes within 10 days of pickup
  • · If a vehicle is reassigned, we guarantee the same class/price or a free upgrade; refund requests due to reassignment disagreements are not accepted
What documents do I need to rent a car?+

A valid driver's license (U.S. or non-U.S. license accepted); non-US license holders should upload a passport photo during online checkout; the credit card used must belong to the renter. The name must exactly match the driver's license.

Can I rent if I'm under 21?+

No. Renters must be at least 21 years old. The deposit is the same for every age.

Price and deposit

What's included in the price?+

Rental fee · FSD access · free mileage allowance · access to the Tesla Supercharger network. 7.75% sales tax is calculated separately at checkout, and the optional Damage Waiver is billed separately based on the option you choose.

When is the deposit refunded?+

The deposit is a flat $1000, regardless of rental length, charged online together with your order. After the return inspection shows no issues, our team refunds it to your original payment method; any tickets, tolls, or damage are deducted first.

What may be deducted from my deposit after return?+

Each ticket carries a $50 processing fee plus the original fine; speeding, red-light and stop-sign tickets add a $200 handling fee ($250 per ticket plus the fine). Cleaning for excessive soiling, odor or pet hair is a flat $100. Each FSD strikeout is $200. Without the toll package, tolls are deducted at cost plus a $25 processing fee (once per rental). If the battery is returned below the pickup level minus 10%, we charge $0.60/kWh plus a $25 service fee (waived with the charging package).

What is the Damage Waiver, and how is it different from insurance?+

The Damage Waiver is our contractual agreement not to hold you liable for certain damage to the vehicle. It is not insurance and is never required. Declining it does not change your deposit, the vehicle offered, or any rental condition. There are two options: Decline, or Basic (2,500 USD deductible): Model Y $19/day, Cybertruck $29/day; rentals of 30 days or more are charged monthly at $270 (Model Y) or $410 (Cybertruck). Read the full Damage Waiver details

I already have my own auto insurance or credit-card CDW. Do I still need the Damage Waiver?+

Not necessarily. Your own policy or the credit card you pay with may already cover all or part of this, so the waiver may be duplicative. Please check the scope and deductible with your insurer or card issuer before booking. Read the full Damage Waiver details

Pickup, return and mileage

Can you deliver the car to me, and collect it at the end?+

Both are available as separate paid services — just tick them on the booking page. We serve addresses within 100 miles of the store (Orange County, Los Angeles, northern San Diego, Riverside and western San Bernardino). The fee is tiered by the one-way distance between your address and the store: $50 up to 10 miles, $80 up to 20 miles, $100 up to 30 miles, $130 up to 60 miles, and $2.50 per mile of the one-way distance beyond 60 miles; delivery and collection each count as one leg, so choosing both means two charges. Enter the ZIP code of your address on the booking page and the amount is calculated instantly — the price you see at booking is the price you pay. Delivery and collection can use two different addresses, each priced by its own distance, and we still verify your original license in person at handover.

What if I return the car late?+

Late return: 1-hour grace period; after that, 1/4 of the daily rate per started hour, capped at one day's rate per 24 hours, plus sales tax. No late penalty.

How do pickup and return work? Can you deliver to the airport or a hotel?+

Store pickup and return in Irvine is free and includes a 10-minute walkthrough in English or Chinese. Since 21 Sep 2026 we also offer two paid services — delivery to you and collection from you — which you can choose separately or together, for addresses within 100 miles of the store (Orange County, Los Angeles, northern San Diego, Riverside and western San Bernardino). Each leg is priced by the one-way distance: $50 up to 10 miles, $80 up to 20 miles, $100 up to 30 miles, $130 up to 60 miles, and $2.50 per mile of the one-way distance beyond 60 miles; delivery and collection count as one leg each. Tick the option on the booking page and enter your ZIP code to see the amount. Beyond 100 miles (e.g. toward Las Vegas), please contact us on WeChat (ID cc437700) first — it can't be booked online.

How is excess mileage charged?+

Model Y (all trims): $1.00/mi; Cybertruck: $1.20-1.50/mi depending on trim (see the booking page for the exact rate). You can add an 'extra mileage package' at half price before pickup; the 'unlimited mileage' upgrade costs 50% of the rental fee.

Can I drive out of state?+

You can drive anywhere within the US (including Las Vegas, San Francisco, San Diego, etc.). Driving into Mexico or Canada is prohibited.

Choosing a model

What's the difference between Model Y trims?+
  • Standard / entry RWD: single-motor rear-wheel drive, shortest range, simplest audio/interior trim, lowest price — good for city commuting.
  • Long Range RWD: still rear-wheel drive but a bigger battery for noticeably more range, better for longer trips.
  • Long Range AWD: dual-motor all-wheel drive, more stable in rain/snow, 0-60 in about 4.6-5s — the most balanced mainstream version.
  • Performance: 0-60 in about 3.5s, with sport suspension, larger wheels, dedicated seats and brakes; slightly less range.
  • All four trims share the same infotainment, FSD capability, and Supercharging speed — differences are battery, drivetrain, acceleration, and comfort features.
What's the difference between the old and new Model Y?+
  • Exterior: the new model has a full-width front/rear light bar; the old model has the classic rounded front end.
  • Quietness & comfort: the new model has double-pane glass, thicker carpet, and retuned suspension for a quieter, smoother highway ride.
  • Rear seats: the new model has an 8-inch rear touchscreen for climate and entertainment; the old model doesn't.
  • Cabin: the new model adds ambient lighting, front seat ventilation, and a higher-resolution backup camera.
  • Range: the new model has slightly more range at the same trim; FSD capability is the same across both generations.
How many Cybertruck trims are there, and which should I pick?+
  • RWD: single motor, most conservative power and range, lowest price.
  • AWD / Foundation Series: dual motor, about 600 hp, 0-60 in about 4.1s, roughly 325 miles of range, rear-wheel steering + air suspension, up to ~11,000 lb towing.
  • Cyberbeast: tri-motor, about 845 hp, 0-60 in about 2.6s, the most powerful, slightly less range.
  • All three share the same body, bed, 48V architecture, and FSD capability — the difference is mainly power and towing.

Orders and refunds

Can you deliver the car to my hotel or the airport? What if I'm more than 100 miles away?+

We offer delivery to you and collection from you as two paid services — tick either or both on the booking page. Available within 100 miles of the store (Orange County, Los Angeles, northern San Diego, Riverside and western San Bernardino). Each leg is priced by the one-way distance: $50 up to 10 miles, $80 up to 20 miles, $100 up to 30 miles, $130 up to 60 miles, and $2.50 per mile beyond 60 miles; delivery and collection count as one leg each. Enter your ZIP code and the amount is calculated instantly — the price you see at booking is the price you pay. Store pickup and return remains free, with a 10-minute handover in English or Chinese. Beyond 100 miles (e.g. toward Las Vegas), please message our team on WeChat (cc437700) first — it can't be booked online.

My payment failed or my card was declined — will I lose my booking?+

No. The booking is kept and marked "Payment failed", with the reason shown in the order timeline. Open the order lookup page with your order number and the last 4 digits of your phone to retry, or switch payment method. Payment links expire after about 24 hours — contact us for a new one.

How soon will my order be confirmed after paying?+

Orders move to "Order confirmed" automatically within seconds of a successful payment, and you'll receive an email with that subject. If it still shows unconfirmed after a few minutes, refresh the order lookup page — it re-checks the payment — or contact us on WeChat (cc437700).

Email: support@rentalfsd.com

Tap to copy

Still have questions? Talk to a person

or search WeChat for cc437700.

Tap to copy